Shipping & Return

shipping:

We ship through USPS, UPS and FedEx. Once the order is placed, we will prepare the shipment within 48 hours and send you a tracking information upon shipping.

We strive to minimize carbon footprint. We ship with recyclable ror compostable shipping materials. We reuse shipping boxes that are in great condition. Let's all make our best efforts to reduce and reuse for our planet.

 

issues with the shipment:

Please contact us for any lost or stolen packages as soon as you notice the problem. We will diagnose the problem and will do our best to resolve the issue as soon as possible. 

 

damage:

We do quality control on all products that come in and out of our shop, and do stand by our products. If you notice any issues with our products or notice any damages that appeared to have occurred during shipping, please reach out to us within 7 days of receiving the package. We will make it right.

 

return:

** Dusty Monsties and our patches are final sale, and we do not accept returns.

We accept returns on our bags within 14 days of purchase. Items must be returned in their original condition and packaging. To initiate a return, please contact us first with your order number and reason for return. Once return is approved, you will be required to ship the item at your cost. The shipping charge on your original purchase is non-refundable and will be deducted from the total refund amount. Refunds will be processed once we receive your return package and the conditions of the returned products are checked.